Changelog

Type a question like "total deal amount this month" or "open tickets by owner" and Ask AI builds the report, ready to save.

• Ask AI now understands report grouping, chart type, and summing a numeric field
• Works across the same entities as the manual report builder
• Save the generated report straight from the Ask AI panel

Query contacts, deals, tickets, feedback, or issues from a single report builder, and save it as a table or chart.

• One report builder across Contacts, Deals, Tickets, Feedback, and Issues
• Filter with the same condition rules as saved views, then group into a table, bar, line, pie, or number chart
• Sum a numeric field like deal amount, not just count rows
• Save reports as shared with your team or kept personal

Write up how your team works in a proper editor, nest pages as deep as you need, and mention the ticket, contact, or deal a page is about so it links straight back.

• Rich text editor with headings, lists, quotes, code blocks, and resizable tables
• Press / for commands, with page icons and saving as you write
• Nested pages and subpages, breadcrumbs, and search across titles and body text
• Mention a ticket, contact, company, deal, issue, or another page, with titles that resolve live
• References and linked from, so you can see what a page points at and what points back
• Workspace or restricted pages, with full access, can edit, or can view per teammate
• Delete a page and restore it from Recently deleted, kept for a retention window you choose

Gather what your customers are asking for in one place, publish a public board when you are ready, and connect requests to the issues you build.

• Requests with under review, planned, in progress, shipped, and not planned statuses
• List and board views, sorted by vote count
• Public board at /feedback/your-workspace, off until you publish it
• Open, verified, or customers-only access for submitting and voting
• Email verification that replays the vote or submission after the click
• Guided AI intake that turns a rough idea into a clear request
• Log a request from a ticket, link it to a contact, and connect it to one or many issues

Track bugs, tasks, and internal work in a tracker built for your team, with optional projects and a straight line to the ticket that started it.

• Configurable status workflow
• Private, team, or workspace visibility on every issue
• List and kanban views, filterable by team, assignee, and status
• Comments on every issue
• Optional projects to group related issues without slowing down quick ones
• Turn a ticket into an issue, or link an issue back to a contact

Agents can update many tickets at once, and spam, deleted, and starred views keep the inbox clean.

• Bulk Edit for status, priority, assignee, tags, and starred
• Mark as spam / Not spam from the bulk toolbar
• Spam view with auto-detect and trusted senders
• Deleted view with restore, plus My Starred
• Merged tickets correctly appear in Closed

Support gets teammate mentions in notes, customer satisfaction surveys, and search across subjects, contacts, and messages.

• @mentions in internal notes with email notify
• CSAT surveys with configurable scales and reporting
• Search tickets by subject, contact, or message body
• Agent presence and typing indicators on open tickets

Connect Stripe and see subscription metrics on the same contacts and companies your team already uses.

• Stripe Connect with sync every few hours or on demand
• MRR trends, ARR, churn, and customer list
• Match Stripe customers to CRM contacts
• Revenue summary on contacts, companies, and tickets
• Test mode for safe trials

Pipeline and intake land on the same people Support already knows, with tasks and a shared activity timeline.

• Deal pipeline with stages, amounts, owners, and close dates
• Public forms that create or update contacts
• Tasks with due dates; notes on contacts, companies, and deals
• Activity across Support, CRM, and Revenue
• CRM and revenue cards on the ticket sidebar

CrowdStack CRM ships: people and companies shared with Support, so ticket requesters are already in the system of record.

• Contacts with multiple emails, phones, lifecycle, and owners
• Companies with domains, owners, tags, and custom fields
• Saved contact views
• Ticket requesters become contacts automatically

Invite your workspace, control capabilities, and see volume, status, and agent reporting.

• Teams and roles with capabilities
• Workspace invites for your support team
• Reports for volume, status, and agents

Support becomes AI-first in the composer and on ticket create, always with an agent in the loop before anything sends.

• AI Responses: curated auto-replies when a ticket is created
• Draft with AI stages a KB-grounded reply or note for review
• Toggle under Settings → AI

Rules run when tickets are created, updated, or on a schedule. Macros speed common replies, and SLA tracks first reply and resolution.

• Automations on create, update, and schedule
• Shared and personal macros
• SLA targets by priority with breach tracking
• Automation library defaults, including close Solved after four days

Put CrowdStack on your site: customers get KB-grounded answers and can escalate to a ticket with name and email.

• Embeddable support widget with color and icon settings
• Portal AI grounded in published knowledge articles
• Turn portal chat into a ticket

Publish help articles and let customers help themselves before they email you.

• Knowledge articles with nested categories
• Draft and publish workflow
• Public portal at /support/[slug] with article pages

Support mail flows in and out through Resend, with multiple addresses and CC that stay on every public reply.

• Email in and out
• Multiple support addresses / channels
• CC people on tickets; CRM contacts created when emailed
• Inbound Cc addresses captured

Shape the inbox for your team, merge duplicates into one thread, and keep a short summary on the ticket.

• Saved views: system, shared, and personal
• View icons and sidebar colors
• Merge duplicate tickets into one conversation
• Manual ticket summary field

Tickets pick up structure and files: tags, custom fields, and attachments on the conversation.

• Custom fields and tags
• File attachments on tickets
• Customer contacts linked on every ticket

Route work to a team queue or an individual agent, with priority so the right tickets surface first.

• Assign to an agent or a team queue
• Priority on every ticket
• Status from Open through Solved

Agents can reply to the customer or leave an internal note the customer never sees.

• Public replies on the ticket thread
• Private internal notes for the team

Every ticket gets a sequential number that is easy to reference, with links scoped to the workspace.

• Sequential ticket numbers (#3243)
• Org-slug ticket URLs

CrowdStack Support starts here: one inbox for the team instead of scattered personal mailboxes.

• Shared team inbox
• Ticket list for the workspace