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Zendesk is a help desk with a price ladder and a list of add-ons. CrowdStack is a help desk, a CRM and a revenue dashboard for one flat price. Here is how they line up, including where Zendesk still wins.
CrowdStack
£28 £14 per user a month
Billed monthly. 50% off for your first 12 months, then £28.
Zendesk
From £59 per agent a month
Suite Team, billed monthly. Suite Professional is £115 an agent a month. AI copilot is a further £40 an agent a month.
Zendesk UK list prices in GBP, excluding VAT, billed monthly, as shown on zendesk.co.uk in August 2026. Check zendesk.co.uk for the current figure.
Suite Team is £59 an agent a month for support alone. CrowdStack is £28 a user a month for support, CRM, revenue, issues, feedback and docs, with 500 AI credits a month already in.
Every requester is a contact, every contact belongs to a company, and deals sit beside tickets. On Zendesk that is a second product, Zendesk Sell, with a second bill.
Connect Stripe and the plan, MRR and churn risk show on the ticket sidebar, so agents can see who they are talking to. Zendesk needs a marketplace app or a custom integration.
Every user adds 500 AI credits a month to a shared pool, which covers knowledge-grounded replies, draft assist and portal AI; heavy users buy more credits. Zendesk sells its copilot at £40 an agent and its AI agents by resolution.
| Feature | CrowdStack | Zendesk |
|---|---|---|
| Support | ||
| Shared inbox with saved views | Included | Included |
| SLA tracking by priorityZendesk: Professional and above | Included | Partly |
| Automations, triggers and macros | Included | Included |
| Knowledge base and help centre | Included | Included |
| AI replies grounded in your docsZendesk: AI agents and copilot are add-ons | Included | Partly |
| CSAT surveysZendesk: Professional and above | Included | Partly |
| Spam filtering and trusted senders | Included | Included |
| Merge duplicate tickets | Included | Included |
| Human live chat | Not available | Included |
| Phone, SMS and WhatsApp channelsZendesk: voice is a paid bundle | Not available | Partly |
| CRM | ||
| Contacts, companies and notesZendesk: users and organisations, no CRM fields | Included | Partly |
| Deal pipelines with custom stagesZendesk: needs Zendesk Sell | Included | Not available |
| Custom fields on every record | Included | Included |
| Public forms that create contactsZendesk: ticket forms only | Included | Partly |
| Tasks and activity timeline | Included | Not available |
| Revenue | ||
| Stripe MRR, ARR, churn and ARPA | Included | Not available |
| Revenue shown on contacts, companies and ticketsZendesk: via marketplace app | Included | Partly |
| Issues, feedback and docs | ||
| Issue tracker with projects and kanban | Included | Not available |
| Create an issue from a ticket | Included | Not available |
| Public feedback board and roadmap | Included | Not available |
| Team wiki with @mentions across records | Included | Not available |
| Platform | ||
| Every product on every seatZendesk: Sell, voice and AI bought separately | Included | Not available |
| API access on the base price | Included | Included |
| Slack integration | Not available | Included |
| App marketplace | Not available | Included |
| Free trial without a card | Included | Included |
Based on Zendesk's published feature lists in August 2026. “Partly” means the feature exists but is limited to a higher tier, an add-on, or a metered credit. Spotted a mistake? Email support@crowdstack.org and we will correct it.
We would rather you pick the right tool than pick us. Stay on Zendesk if you run a contact centre with phone, live chat or WhatsApp, need workforce management and QA tooling, rely on a Slack integration, or depend on the marketplace of apps that comes with a help desk of Zendesk's size. CrowdStack is for support teams at product companies who want the CRM and the revenue numbers in the same tool as the inbox, and who want a monthly AI allowance in the seat rather than a separate copilot licence.
For email and portal support, yes. CrowdStack has the shared inbox, saved views, SLAs, macros, automations, knowledge base, CSAT and AI replies that most teams use Zendesk for, and adds a CRM, Stripe revenue, issues, a feedback board and a wiki. It does not have live chat, voice or messaging channels.
Five users on CrowdStack cost £140 a month at the full rate, with every product and 2500 pooled AI credits included. Five agents on Zendesk Suite Team list at £295 a month for support alone, or £575 on Suite Professional, before the £40 an agent copilot add-on.
Users and organisations import from a Zendesk CSV export as contacts and companies. Email us at support@crowdstack.org before you switch and we will walk through the mapping, and talk through what to do with ticket history.
Live chat and messaging, voice, WhatsApp and SMS, workforce management, QA, a Slack integration and a large app marketplace. If your support runs on channels other than email and a help centre, Zendesk is the better fit today.
Every product, 500 AI credits per user, one price. Free for 14 days, no card required.