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SupportRevenueCRMTasksFeedbackDocsAgentsReportsSearch or ask AI⌘KTrial · 14 days leftARAlexInbox6 open
MCMaya Chen2mCannot export contacts CSV
RPRiley Park18mInvoice PDF missing VAT line
JLJordan Lee1hSLA timer runs at weekends
CNCasey Ng3hPortal login email lands in spam
SOSam Ortiz5hWidget stylesheet leaks into page
AKAvery Kim1dAdd a second seat to our plan
Select a ticket
OpenTicket #1Cannot export contacts CSV
MC
Maya Chen2 min ago
When I export contacts from CRM I only get headers. Happens on Chrome and Safari.
AR
Alex RiveraInternal
Reproduced on the filtered Customers view. Looks tied to the lifecycle filter.
AR
Alex Riverajust now
Thanks Maya. We found the task and a fix is shipping today.
Write a reply…Submit as Pending
Maya Chenmaya@northwind.io
CRMCompanyNorthwind LabsStageCustomer
Revenue£1,200MRR · Active · 1 sub
TasksT-1DoingContacts CSV export returns headers only
FeedbackFB-1PlannedBulk export contacts to CSV · 5 votes
RevenueOverviewMRRARRNet new MRRChurnCohortsSubscribersARPAForecastCustomers
Overview
Subscription analytics from your connected Stripe account.
MRR£01234567890123456789,012345678901234567890123456789Net of discounts
ARR£149,760MRR × 12
Net new MRR+£1,840vs past 30 days
Subscribers763 customers synced
ARPA£4,160Avg revenue / paying customer
MRR at risk£00 past-due subscriptions
MRR, last 12 months
CRMNew contactContactsCompaniesDealsTasksForms
Contacts
People shared across Support and CRM.
NameEmailCompanyMRRTickets
Avery Kimavery@fieldkit.ioFieldkit£6200
Riley Parkriley@harborhq.comHarbor HQ£8401
Maya Chenmaya@northwind.ioNorthwind Labs£1,2001
Casey Ngcasey@lumen.appLumen£3400
Sam Ortizsam@brightfield.comBrightfield£9801
Jordan Leejordan@acme.coAcme£2,4001
MC
Maya ChenNorthwind Labs · Customer
£1,200 MRR1 open ticket1 open deal2 feature requests1 bug reported
TasksNew taskTasksQ3 reliability
Tasks
Work for your team.
Backlog11
T-8Import contacts from HubSpotAlex Rivera
To do32
T-3SLA timer keeps running at weekendsAlex Rivera · Jordan LeeTicket #1 · Jordan Lee
T-4Widget stylesheet leaks into host pageAlex Rivera · Sam Ortiz
T-5Bulk tag edit drops the last selectionAlex Rivera
Doing23
T-1Contacts CSV export returns headers onlyMaya Chen · £1,200
T-2Invoice PDF missing VAT lineRiley Park · £840
Done22
T-6Portal login email lands in spamCasey Ng
T-7Saved views lose their sort orderAlex Rivera
FeedbackLog feedbackAll requestsUnder reviewPlannedIn progressShippedNot planned
All requests
What your customers are asking for, ranked by how many asked.
AskedRequestStatusFirst asked byMRR
56FB-1 Bulk export contacts to CSVPlannedMaya Chen£1,200
45FB-5 Saved filters on the contacts listShippedCasey Ng£340
45FB-2 Slack notifications for high priority ticketsIn progressJordan Lee£2,400
34FB-7 Custom SLA rules per customer tierUnder reviewMaya Chen£1,200
34FB-6 Two-way calendar sync for follow upsPlannedAvery Kim£620
34FB-3 Recurring invoices with VAT breakdownUnder reviewSam Ortiz£980
23FB-8 Mobile app for on-call agentsUnder reviewJordan Lee£2,400
DocsNew pageSupport handbookEscalation pathsRefunds and creditsOnboarding checklistRelease notes process
Docs
Support handbook
How we answerAnswer the question that was asked, say what happens next, and give adate we can hold to. If it cannot be fixed today, say so plainly.Priority follows impact on the customer, not how loudly it was reported.Worked exampleLinkedTicket #1Maya ChenT-1
OpenCannot export contacts CSVMaya Chen · Northwind Labs · £1,200 MRR
ReportsNew reportOpen tickets by teamDeals by stageRequests by MRR
New report
Any ticket, contact, deal, request or task, filtered and grouped how you like.
Report onChoose…TicketsTicketsContactsDealsFeedbackTasks
Group byNonePriorityStatusPriorityAssigneeTeam
ConditionsStatus is OpenCompany MRR over £500
Open tickets by priority
3Urgent
9High
14Normal
6Low
Urgent3
High9
Normal14
Low6
AgentsNew agentCompetitor watchTriage gapsKnowledge gapsDeal risk review
Competitor watch
Web research · Mission: track competitor pricing and packaging changes.
HighHelpdesk Co.ProposedAccepted
Raised its Pro plan from £59 to £79 per seat and moved SLA rules behind the Enterprise tier.
Evidence: helpdeskco.com/pricing, changed 2 days agoProposed task Update the Helpdesk Co. comparison page and pricing tableAcceptTask createdDismiss
MediumInboxlyProposedAccepted
Launched a Stripe revenue panel inside its shared inbox, positioned against tools like yours.
Evidence: Inboxly changelog, 6 days agoProposed task Review the Revenue product page messagingAcceptTask createdDismiss
LowTally MetricsProposedAccepted
Dropped its free tier. Trial sign-ups from that segment may look for an alternative.
Evidence: Tally Metrics blog, 9 days agoProposed task Draft an outreach note for the Feedback board contactsAcceptTask createdDismiss
FieldkitProductPricingCustomersDocsGet started
Field service software for growing teams
ChatHelp
Can I export my contacts to CSV?
Fieldkit supportYes. Open CRM, choose Contacts, then Export. Filtered views export too.Exporting contacts
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