A shared inbox built for customer support queries.
A shared inbox for customer support queries, with knowledge base, automation, and AI so your team replies faster.
What’s included
Inbox & tickets
- Shared team inbox with status, priority, and assignment
- Numbered tickets that are easy to reference
- Public replies and private internal notes
- CC people on tickets (CRM contact created when emailed)
- Merge duplicate tickets into one conversation
- Spam view with auto-detect and trusted senders
- Deleted view with restore
- My Starred for tickets to come back to
- Customer contacts on every ticket
- File attachments
- Custom fields and tags
- Saved views for your team
- View icons and colors in the sidebar
- Bulk edit selected tickets (status, assignee, tags, and more)
- Mark selected tickets as spam from the inbox
- Search tickets by subject, contact, or message
- SLA targets for first reply and resolution
- See when teammates are viewing or typing
- Mention teammates in internal notes
Self-service
- Knowledge base with articles and categories
- Draft and publish articles
- Customer self-service portal
- Embeddable support widget for your site
- AI answers from your knowledge base
- Turn portal chat into a ticket
Channels
- Email in and out
- Multiple support addresses
Automation & AI
- Automations when tickets are created, updated, or on a schedule
- Macros for common replies and actions
- Customer satisfaction surveys
- AI replies when a ticket is created
- Draft with AI, then review before you send
Reporting & team
- Reports for volume, status, agents, and satisfaction
- Teams and roles
- Invite your support team
Try Support with the full suite.
One login and one bill for Support, CRM, and Revenue.