These terms govern your use of CrowdStack, including our Support, CRM, and Revenue products (together, the “Service”). By creating an account or using the Service, you agree to these terms.
1. Who we are
CrowdStack is operated by the CrowdStack team. If you have questions about these terms, contact us at support@crowdstack.org.
2. Accounts and workspaces
You must provide accurate registration details and keep your login credentials secure. You are responsible for activity under your account and for ensuring that people you invite to your workspace follow these terms.
You must be at least 16 years old (or the age of digital consent in your country, if higher) to create an account.
3. The Service
CrowdStack provides hosted business tools such as shared inbox and tickets, CRM contacts and pipeline, and Revenue features including subscription insights when you connect supported payment providers. Features may change as we improve the platform. Some capabilities depend on third-party services you connect (for example Stripe).
The Service is currently offered in beta. We may change, suspend, or discontinue features with reasonable notice where practicable.
4. Your content and data
You retain ownership of the content and customer data you submit to the Service (“Customer Data”). You grant us a limited licence to host, process, transmit, and display Customer Data solely to provide and improve the Service, and as described in our privacy policy.
You confirm that you have the rights and lawful bases needed to upload Customer Data and to use the Service in connection with your customers and contacts.
5. Acceptable use
You must not:
- use the Service unlawfully, or to send spam, phishing, or other abusive communications;
- attempt to gain unauthorised access to the Service, other workspaces, or related systems;
- reverse engineer, scrape, or overload the Service except as allowed by law;
- upload malware or content that infringes others’ rights; or
- resell or sublicense the Service without our prior written agreement.
We may suspend or terminate accounts that breach these rules or that create security or abuse risk.
6. Fees and billing
Paid plans are described on our pricing page. Fees are usually charged in advance for each billing period. Unless stated otherwise, prices exclude applicable taxes. You authorise us (and our payment processors) to charge your nominated payment method for fees due.
You may cancel at any time; access continues until the end of the paid period unless we agree otherwise. Fees already paid are generally non-refundable except where required by law.
7. Third-party services
Integrations (including email, SMS, verification, storage, or payment providers) are subject to those providers’ own terms. We are not responsible for third-party services outside our reasonable control.
8. Confidentiality and security
We take reasonable technical and organisational measures to protect the Service. No method of transmission or storage is perfectly secure; you should also protect access to your workspace.
9. Availability and support
We aim to keep the Service available and useful, but we do not guarantee uninterrupted or error-free operation. Planned maintenance and unforeseen outages may occur. Support channels may vary by plan and stage of the product.
10. Disclaimers
To the fullest extent permitted by law, the Service is provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these terms excludes liability that cannot be excluded under applicable law, including for death or personal injury caused by negligence, or for fraud.
11. Limitation of liability
To the fullest extent permitted by law, CrowdStack’s total liability arising out of or in connection with the Service in any twelve-month period is limited to the fees you paid us for the Service in that period (or £100 if you have paid no fees). We are not liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profits, revenue, goodwill, or data, whether in contract, tort (including negligence), or otherwise.
12. Termination
You may stop using the Service and close your account at any time. We may suspend or end access if you breach these terms, fail to pay fees when due, or if we discontinue the Service. On termination, your right to use the Service ends. Provisions that by nature should survive (including ownership, disclaimers, and liability limits) continue to apply.
13. Changes
We may update these terms from time to time. Material changes will be signaled by updating the date above and, where appropriate, by notice in the product or by email. Continued use after changes take effect constitutes acceptance of the updated terms.
14. Governing law
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer you may also bring claims in your local courts where mandatory consumer law requires.
15. Contact
Questions about these terms: support@crowdstack.org.