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Confluence is Atlassian's wiki, built to sit beside Jira for engineering documentation. CrowdStack's Docs is a team wiki that lives beside the inbox, the CRM and the task tracker, and links to all of them. Here is how they line up, including where Confluence still wins.
CrowdStack
£28 £14 per user a month
Billed monthly. 50% off for your first 12 months, then £28.
Confluence
From $5.42 per user a month
Standard, on an annual plan. Premium, the first tier with advanced permissions, analytics and unlimited storage, is $10.44 a user a month. Monthly billing costs around 17% more. Free for up to 10 users.
Atlassian list prices in USD, annual billing, as published for August 2026. The per-user rate slides down at higher seat counts, and Atlassian bills UK customers in GBP at its own rate. Check atlassian.com for the current figure.
Confluence links to Jira. CrowdStack Docs mentions tickets, contacts, deals and tasks in one page and shows backlinks on each of them, so the runbook, the customer and the bug all point at each other.
The runbook for a support task sits beside the tickets it explains. Sales notes sit beside the deal. Nobody keeps a second app open or pastes URLs between them.
Workspace-wide or restricted pages, with full, edit or view rights per teammate, inherited down the tree, on the one plan. Confluence keeps advanced page permissions for Premium.
Confluence plus Jira plus Jira Service Management plus a CRM is four bills. CrowdStack is £28 a user a month for docs, the help desk, the CRM, Stripe revenue, tasks and feedback together.
| Feature | CrowdStack | Confluence |
|---|---|---|
| Docs | ||
| Rich text editor with headings, lists, code and tables | Included | Included |
| Slash menu for blocks | Included | Included |
| Nested pages of any depth | Included | Included |
| Search across titles and content | Included | Included |
| Page permissions per teammateConfluence: advanced permissions need Premium | Included | Partly |
| @mentions of tickets, contacts, deals and tasksConfluence: Jira issues only | Included | Partly |
| Backlinks from mentioned recordsConfluence: Jira links only | Included | Partly |
| Archive with retention window | Included | Included |
| Templates and a template gallery | Not available | Included |
| Whiteboards and databases | Not available | Included |
| Page version history and comparison | Not available | Included |
| Real-time collaborative editing | Not available | Included |
| AI writing and Q&A over the workspaceConfluence: Rovo, credit-metered | Not available | Partly |
| Support and CRM | ||
| Shared inbox with saved viewsConfluence: Jira Service Management, sold separately | Included | Partly |
| Knowledge base and help centreConfluence: public spaces, no ticket escalation | Included | Partly |
| Contacts, companies and deals | Included | Not available |
| Stripe MRR, ARR, churn and ARPA | Included | Not available |
| Task tracker with projects and kanbanConfluence: Jira, sold separately | Included | Partly |
| Public feedback board and roadmap | Included | Not available |
| AI agents | ||
| Scheduled agents that review deals, churn risk and ticket triage | Included | Not available |
| Knowledge gap agent that drafts the missing help centre article | Included | Not available |
| Web research agent on a mission you write | Included | Not available |
| Workspace monitor agent over your own tickets, deals and feedbackConfluence: Rovo agents, credit-metered | Included | Partly |
| Agents only propose; a person accepts every task | Included | Not available |
| Assistant that installs and tunes agents from chatConfluence: Rovo chat | Included | Partly |
| Agents run on the credits included in the seatConfluence: Rovo credits by tier | Included | Not available |
| Platform | ||
| Every product on every seatConfluence: Atlassian products licensed separately | Included | Not available |
| API access on the base price | Included | Included |
| Slack integration | Not available | Included |
| App marketplace | Not available | Included |
| Free tierCrowdStack: 14-day free trial | Not available | Included |
Based on Confluence's published feature lists in August 2026. “Partly” means the feature exists but is limited to a higher tier, an add-on, or a metered credit. Spotted a mistake? Email support@crowdstack.org and we will correct it.
We would rather you pick the right tool than pick us. Stay on Confluence if your documentation lives beside Jira, you need templates, whiteboards, version comparison and real-time co-editing, want Rovo across the Atlassian suite, or have a small team that fits the free plan. Confluence is a far more capable writing tool. CrowdStack Docs is for teams who want a simple wiki in the same place as the inbox, the CRM and the tasks, where every page can point at the ticket, the customer or the bug it is about.
For a team wiki, yes. CrowdStack Docs has a rich text editor with a slash menu, nested pages, search, per-teammate permissions, archive, and @mentions that link to tickets, contacts, deals and tasks with backlinks both ways, and it comes with the help desk, CRM, Stripe revenue and feedback board. It does not have templates, whiteboards, version comparison, real-time co-editing or AI writing.
Five users on CrowdStack cost £140 a month at the full rate, with every product and 2500 pooled credits included. Five users on Confluence are free, or about $27 a month on Standard; Jira, Jira Service Management and a CRM are three more bills. As a wiki Confluence is cheaper; as a stack it is not.
Spaces export from Confluence as HTML and import into Docs with headings, lists, code and tables preserved and the page tree kept. Email us at support@crowdstack.org before you switch and we will walk through it with you.
Templates, whiteboards and databases, page version comparison, real-time collaborative editing, Rovo AI, deep Jira integration, a Slack integration, the Atlassian marketplace and a free plan. If your team already runs on Jira, Confluence is the better fit today.
Every product, 500 credits per user, one price. Free for 14 days, no card required.