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Featurebase started as a feedback board and has grown into a help desk, help centre and changelog with per-resolution AI. CrowdStack covers the same ground and adds a CRM, Stripe revenue, issues and docs, for one flat price. Here is how they line up, including where Featurebase still wins.
CrowdStack
£28 £14 per user a month
Billed monthly. 50% off for your first 12 months, then £28.
Featurebase
From $37 per seat a month
Growth, billed monthly. Professional, the first tier with SLAs, workflows and API access, is $75 a seat a month, and Enterprise $129. Fibi AI is a further $0.49 per resolved conversation. Free for one seat.
Featurebase list prices in USD, billed monthly, as shown on featurebase.app in August 2026. Yearly billing is around 20% less. Featurebase bills UK customers in dollars. Check featurebase.app for the current figure.
Featurebase knows who submitted a request. CrowdStack knows what they pay: connect Stripe and each request, ticket and contact shows the plan and MRR behind it, and deals sit beside them.
Featurebase holds SLAs, workflows and the API for Professional at $75 a seat. CrowdStack is £28 a user a month with all of them in the one plan.
Every user adds 500 AI credits a month to a shared pool, covering knowledge-grounded replies, draft assist and portal AI. Featurebase charges $0.49 every time its agent resolves a conversation, on top of the seat.
Connect a request to the issues that will ship it, and keep the internal wiki beside the public help centre, all linked with @mentions. Featurebase stops at the roadmap.
| Feature | CrowdStack | Featurebase |
|---|---|---|
| Feedback | ||
| Requests with voting and comments | Included | Included |
| Statuses from under review to shipped | Included | Included |
| Public board with access controls and moderation | Included | Included |
| Revenue behind each requestFeaturebase: via CRM integration or custom fields | Included | Partly |
| Guided AI intake for submissionsFeaturebase: AI duplicate detection and summaries | Included | Partly |
| Log a request from a support ticket | Included | Included |
| Connect a request to issuesFeaturebase: Jira and Linear integrations | Included | Partly |
| Public roadmap view | Included | Included |
| Changelog and release notes | Not available | Included |
| Custom domain and in-app widgetFeaturebase: Growth and above | Not available | Partly |
| Support | ||
| Shared inbox with saved views | Included | Included |
| SLA tracking by priorityFeaturebase: Professional and above | Included | Partly |
| Automations and macrosFeaturebase: workflows need Professional | Included | Partly |
| Knowledge base and help centre | Included | Included |
| AI replies grounded in your docsFeaturebase: Fibi, $0.49 per resolution | Included | Partly |
| CSAT surveys | Included | Included |
| Human live chat and in-app messenger | Not available | Included |
| CRM and revenue | ||
| Contacts, companies and notesFeaturebase: user profiles and segments | Included | Partly |
| Deal pipelines with custom stages | Included | Not available |
| Stripe MRR, ARR, churn and ARPA | Included | Not available |
| Issue tracker with projects and kanban | Included | Not available |
| Team wiki with @mentions across records | Included | Not available |
| Platform | ||
| Every product on every seatFeaturebase: modules included, features by tier | Included | Partly |
| API access on the base priceFeaturebase: Professional and above | Included | Partly |
| Slack integration | Not available | Included |
| Jira, Linear, Intercom and HubSpot integrations | Not available | Included |
| Free tierCrowdStack: 14-day free trial | Not available | Included |
Based on Featurebase's published feature lists in August 2026. “Partly” means the feature exists but is limited to a higher tier, an add-on, or a metered credit. Spotted a mistake? Email support@crowdstack.org and we will correct it.
We would rather you pick the right tool than pick us. Stay on Featurebase if you want a changelog and in-app widget alongside the board, live chat in your product, a custom domain, or integrations with Slack, Jira, Linear and the CRM you already run. It is a strong feedback-first product with a capable help desk attached. CrowdStack is for teams who want the CRM, the Stripe numbers, the issues and the docs in the same tool as the board and the inbox, with SLAs and AI on every seat rather than by tier and by resolution.
Yes, and the overlap is larger than with most tools. CrowdStack has the feedback board, roadmap, shared inbox, knowledge base, SLAs, automations, CSAT and knowledge-grounded AI, and adds a CRM with deals, Stripe revenue, an issue tracker and a wiki. It does not have a changelog, an in-app widget, live chat or a custom domain for the board.
Five users on CrowdStack cost £140 a month at the full rate, with every product and 2500 pooled AI credits included. Five seats on Featurebase Growth list at $185 a month, or $375 on Professional, the first tier with SLAs and the API, before Fibi at $0.49 per resolution.
Posts export from Featurebase as CSV and import as requests with title, details, status and vote count. Voter identities come across where the email matches a contact. Email us at support@crowdstack.org before you switch and we will walk through the mapping, and talk through what to do with conversation history.
A changelog, an in-app widget and live chat, a custom domain, user segmentation, and integrations with Slack, Jira, Linear, Intercom, HubSpot and Salesforce. If your feedback board needs to plug into a stack of other tools, Featurebase is the better fit today.
Every product, 500 AI credits per user, one price. Free for 14 days, no card required.