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Intercom is a messenger-first support tool that prices its AI by the resolution. CrowdStack is an email-first help desk with a CRM and a revenue dashboard for one flat price. Here is how they line up, including where Intercom still wins.
CrowdStack
£28 £14 per user a month
Billed monthly. 50% off for your first 12 months, then £28.
Intercom
From $39 per seat a month
Essential, billed monthly. Advanced is $99 and Expert $139 a seat a month. Fin AI Agent is a further $0.99 per resolved conversation and Copilot $35 a seat a month.
Intercom publishes prices in USD only, billed monthly, as shown on intercom.com in August 2026. UK customers are billed in dollars, so no conversion is applied. Check intercom.com for the current figure.
Intercom's bill moves with resolutions, messages and add-ons. CrowdStack is £28 a user a month with every product on it, and the only meter is AI credits, 500 of which come with each seat.
Intercom keeps SLAs for its Expert tier and its automation builder for Advanced. CrowdStack has SLA tracking, automations, macros and multiple views in the one plan.
Intercom stores people and companies but has no deals or pipeline. CrowdStack puts contacts, companies, deals and tasks beside the inbox, so sales and support share one record.
Connect Stripe and the plan, MRR and churn risk show on the ticket sidebar. On Intercom that means syncing custom attributes from another tool.
| Feature | CrowdStack | Intercom |
|---|---|---|
| Support | ||
| Shared inbox with saved viewsIntercom: multiple team inboxes need Advanced | Included | Partly |
| SLA tracking by priorityIntercom: Expert only | Included | Partly |
| Automations and macrosIntercom: workflow builder needs Advanced | Included | Partly |
| Knowledge base and help centre | Included | Included |
| AI replies grounded in your docsIntercom: Fin, $0.99 per resolution | Included | Partly |
| AI draft assist for agentsIntercom: Copilot add-on, $35 a seat | Included | Partly |
| CSAT surveys | Included | Included |
| Merge duplicate tickets | Included | Included |
| Human live chat and in-app messenger | Not available | Included |
| Phone, SMS and WhatsApp channelsIntercom: usage-charged add-ons | Not available | Partly |
| Product tours and proactive messagesIntercom: Proactive Support Plus add-on | Not available | Partly |
| CRM | ||
| Contacts, companies and notes | Included | Included |
| Deal pipelines with custom stages | Included | Not available |
| Custom fields on every record | Included | Included |
| Public forms that create contactsIntercom: Messenger forms only | Included | Partly |
| Tasks and activity timelineIntercom: conversation history, no tasks | Included | Partly |
| Revenue | ||
| Stripe MRR, ARR, churn and ARPA | Included | Not available |
| Revenue shown on contacts, companies and ticketsIntercom: via synced custom attributes | Included | Partly |
| Issues, feedback and docs | ||
| Issue tracker with projects and kanban | Included | Not available |
| Create an issue from a ticket | Included | Not available |
| Public feedback board and roadmap | Included | Not available |
| Team wiki with @mentions across records | Included | Not available |
| Platform | ||
| Every product on every seatIntercom: features unlock by tier and add-on | Included | Not available |
| API access on the base price | Included | Included |
| Slack integration | Not available | Included |
| App marketplace | Not available | Included |
| Free trial without a card | Included | Included |
Based on Intercom's published feature lists in August 2026. “Partly” means the feature exists but is limited to a higher tier, an add-on, or a metered credit. Spotted a mistake? Email support@crowdstack.org and we will correct it.
We would rather you pick the right tool than pick us. Stay on Intercom if your support lives in an in-app messenger or live chat, you want product tours and proactive messages, you need WhatsApp or phone, or you rely on the Slack integration and app marketplace. CrowdStack is for teams whose support arrives by email and a help centre, who want the CRM and the revenue numbers beside the inbox, and who want a bill they can predict.
For email and help centre support, yes. CrowdStack has the shared inbox, SLAs, macros, automations, knowledge base, CSAT and knowledge-grounded AI replies, and adds a CRM, Stripe revenue, issues, a feedback board and a wiki. It does not have a live chat messenger, product tours or messaging channels.
Five users on CrowdStack cost £140 a month at the full rate, with every product and 2500 pooled AI credits included. Five seats on Intercom Essential list at $195 a month, or $695 on Expert, the first tier with SLAs, before Fin at $0.99 per resolution and Copilot at $35 a seat.
People and companies import from an Intercom CSV export as contacts and companies, with custom attributes mapped to custom fields. Email us at support@crowdstack.org before you switch and we will walk through the mapping, and talk through what to do with conversation history.
Live chat and an in-app messenger, product tours and proactive messaging, WhatsApp, SMS and phone, a Slack integration and a large app marketplace. If your customers expect to chat with you inside your product, Intercom is the better fit today.
Every product, 500 AI credits per user, one price. Free for 14 days, no card required.