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Jira is the heavyweight issue tracker for engineering teams, with sprints, roadmaps and a marketplace. CrowdStack's Issues is a simple tracker that lives beside the support inbox and the CRM. Here is how they line up, including where Jira still wins.
CrowdStack
£28 £14 per user a month
Billed monthly. 50% off for your first 12 months, then £28.
Jira
From $7.91 per user a month
Standard, billed monthly. Premium is $14.54 a user a month. Free for up to 10 users. Jira Service Management, for support tickets, is a separate product from $20 an agent a month.
Atlassian list prices in USD, billed monthly, as published for August 2026. The per-user rate slides down at higher seat counts. Atlassian bills UK customers in GBP at its own rate. Check atlassian.com for the current figure.
Turn a support ticket into an issue in one click, link it to the contact, and see it on their record beside their tickets and deals. On Jira that means Jira Service Management, a CRM and integrations between them.
Statuses, projects, list and kanban, comments and mentions. No schemes, screens or workflow designers to configure, so support, product and sales log issues as readily as engineers.
Jira plus Jira Service Management plus a CRM is three bills. CrowdStack is £28 a user a month for issues, the help desk, the CRM, Stripe revenue, feedback and docs together.
A public feedback board feeds the issue list, and the wiki links to issues, tickets and contacts with @mentions. Atlassian sells those as Confluence and a marketplace app.
| Feature | CrowdStack | Jira |
|---|---|---|
| Issues | ||
| Issues with configurable statuses | Included | Included |
| List and kanban views | Included | Included |
| Projects to group issues | Included | Included |
| Comments with @mentions | Included | Included |
| Private, team and workspace visibility per issueJira: issue-level security on Standard and above | Included | Partly |
| Create an issue from a support ticketJira: needs Jira Service Management | Included | Partly |
| Link an issue to a CRM contact | Included | Not available |
| Sprints, backlog and story points | Not available | Included |
| Roadmaps and cross-project planningJira: Premium and above | Not available | Partly |
| Automation rulesJira: rule runs capped per plan | Not available | Partly |
| GitHub, GitLab and CI integrations | Not available | Included |
| Support | ||
| Shared inbox with saved viewsJira: Jira Service Management, sold separately | Included | Partly |
| Knowledge base and help centreJira: Confluence, sold separately | Included | Partly |
| AI replies grounded in your docsJira: Rovo, credit-metered | Included | Partly |
| SLA tracking and CSATJira: Jira Service Management | Included | Partly |
| CRM and revenue | ||
| Contacts, companies and deals | Included | Not available |
| Stripe MRR, ARR, churn and ARPA | Included | Not available |
| Public feedback board and roadmapJira: marketplace apps | Included | Partly |
| Team wiki with @mentions across recordsJira: Confluence, sold separately | Included | Partly |
| Platform | ||
| Every product on every seatJira: Atlassian products licensed separately | Included | Not available |
| API access on the base price | Included | Included |
| Slack integration | Not available | Included |
| App marketplace | Not available | Included |
| Free tierCrowdStack: 14-day free trial | Not available | Included |
Based on Jira's published feature lists in August 2026. “Partly” means the feature exists but is limited to a higher tier, an add-on, or a metered credit. Spotted a mistake? Email support@crowdstack.org and we will correct it.
We would rather you pick the right tool than pick us. Stay on Jira if you run sprints with story points and velocity, need roadmaps across many projects, rely on GitHub, Slack and the marketplace, or want a free plan for a small engineering team. Jira is the standard for that and cheaper per seat as a pure tracker. CrowdStack Issues is for teams who want a simple tracker that support, product and sales will actually use, linked to the ticket and the customer it came from.
For a simple issue tracker, yes. CrowdStack Issues has statuses, projects, list and kanban views, comments, visibility controls and links to tickets and contacts, and comes with the help desk, CRM, Stripe revenue, feedback board and wiki. It does not have sprints, story points, roadmaps, automation rules or Git integrations.
Five users on CrowdStack cost £140 a month at the full rate, with every product and 2500 pooled AI credits included. Five users on Jira are free, or about $40 a month on Standard; adding Jira Service Management for support is another $100 a month for five agents, and a CRM is a third bill. As a pure tracker Jira is cheaper; as a stack it is not.
Issues export from Jira as CSV and import with title, description, status, assignee and project mapped across. Email us at support@crowdstack.org before you switch and we will walk through the mapping with you.
Sprints, backlogs and story points, roadmaps and cross-project planning, automation rules, GitHub and CI integrations, a Slack integration, the Atlassian marketplace and a free plan. If your engineering team runs on agile ceremonies, Jira is the better fit today.
Every product, 500 AI credits per user, one price. Free for 14 days, no card required.