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Pipedrive is a sales pipeline tool with four tiers and a shelf of add-ons. CrowdStack is a CRM, a help desk and a revenue dashboard for one flat price. Here is how they line up, including where Pipedrive still wins.
CrowdStack
£28 £14 per user a month
Billed monthly. 50% off for your first 12 months, then £28.
Pipedrive
From £14 per seat a month
Lite, on an annual plan. Growth, the first tier with automations and two-way email sync, is £39. Premium is £59 and Ultimate £79 a seat a month. Monthly billing costs more and is not published.
Pipedrive UK list prices in GBP, excluding VAT, on annual billing, as published for August 2026. Pipedrive does not publish monthly rates. Check pipedrive.com for the current figure.
Pipedrive stops at the deal. CrowdStack puts the shared inbox, knowledge base and SLAs beside the contact and the pipeline, so the person who sold the deal can see the tickets it raised.
Pipedrive's automations, email sync and forecasting start on Growth. CrowdStack is £28 a user a month with every feature and every product on it.
Pipedrive forecasts from deal values. CrowdStack reads MRR, churn and ARPA straight from Stripe and shows the plan and lifetime value on every contact and company.
Pipedrive's Projects is an add-on for task lists. CrowdStack ships a task tracker, a public feedback board and a wiki, linked to the same contacts and deals.
| Feature | CrowdStack | Pipedrive |
|---|---|---|
| CRM | ||
| Contacts, companies and notes | Included | Included |
| Deal pipelines with custom stages | Included | Included |
| Multiple pipelines | Included | Included |
| Custom fields on every recordPipedrive: capped per tier | Included | Partly |
| Public forms that create contactsPipedrive: Web Forms via LeadBooster | Included | Partly |
| Tasks and activity timeline | Included | Included |
| Multi-step email sequencesPipedrive: Growth and above | Included | Partly |
| Two-way email sync on contactsPipedrive: Growth and above | Not available | Partly |
| Meeting scheduler and forecastingPipedrive: Growth and above | Not available | Partly |
| Support | ||
| Shared inbox with saved views | Included | Not available |
| SLA tracking by priority | Included | Not available |
| Automations and macrosPipedrive: sales automations, Growth and above | Included | Partly |
| Knowledge base and help centre | Included | Not available |
| AI replies grounded in your docs | Included | Not available |
| CSAT surveys | Included | Not available |
| Human live chatPipedrive: LeadBooster chatbot, Premium and above | Not available | Partly |
| Revenue | ||
| Stripe MRR, ARR, churn and ARPA | Included | Not available |
| Revenue shown on contacts, companies and ticketsPipedrive: deal value only | Included | Partly |
| Quotes and e-signaturesPipedrive: Smart Docs, Premium and above | Not available | Partly |
| Tasks, feedback and docs | ||
| Task tracker with projects and kanban | Included | Not available |
| Create a task from a ticket | Included | Not available |
| Public feedback board and roadmap | Included | Not available |
| Team wiki with @mentions across records | Included | Not available |
| AI agents | ||
| Scheduled agents that review deals, churn risk and ticket triagePipedrive: AI sales assistant tips on deals | Included | Partly |
| Knowledge gap agent that drafts the missing help centre article | Included | Not available |
| Web research agent on a mission you write | Included | Not available |
| Workspace monitor agent over your own tickets, deals and feedback | Included | Not available |
| Agents only propose; a person accepts every task | Included | Not available |
| Assistant that installs and tunes agents from chat | Included | Not available |
| Agents run on the credits included in the seat | Included | Not available |
| Platform | ||
| Every product on every seatPipedrive: features unlock by tier and add-on | Included | Not available |
| API access on the base price | Included | Included |
| Slack integration | Not available | Included |
| App marketplace | Not available | Included |
| Free trial without a card | Included | Included |
Based on Pipedrive's published feature lists in August 2026. “Partly” means the feature exists but is limited to a higher tier, an add-on, or a metered credit. Spotted a mistake? Email support@crowdstack.org and we will correct it.
We would rather you pick the right tool than pick us. Stay on Pipedrive if your team lives in the pipeline all day and wants two-way email sync, a scheduler and forecasting built in, or relies on the Slack integration and the marketplace. Pipedrive is a very good sales tool. CrowdStack is for teams who want the CRM, the help desk and the Stripe numbers in one place, and who would rather have one price than a tier ladder and add-ons.
For pipeline management, yes. CrowdStack has contacts, companies, deals across multiple pipelines, tasks, custom fields and forms, and adds a shared inbox, knowledge base, email campaigns, Stripe revenue, a feedback board and a wiki. It does not have two-way email sync, a meeting scheduler or forecasting.
Five users on CrowdStack cost £140 a month at the full rate, with every product and 2500 pooled credits included. Five seats on Pipedrive Lite list at £70 a month on an annual plan, or £195 on Growth, the first tier with automations, before any add-ons.
People, organisations and deals export from Pipedrive as CSV and import as contacts, companies and deals, with custom fields mapped across. Email us at support@crowdstack.org before you switch and we will walk through the mapping with you.
Two-way email sync, a meeting scheduler, sales forecasting, quoting through Smart Docs, a chatbot, a Slack integration and an app marketplace. If your team's day is spent working the pipeline, Pipedrive is the better fit today.
Every product, 500 credits per user, one price. Free for 14 days, no card required.