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ProfitWell Metrics is a free subscription dashboard from Paddle, with paid churn recovery on top. CrowdStack reads the same Stripe numbers and puts them on the contact, the company and the ticket, beside a CRM and a help desk. Here is how they line up, including where ProfitWell still wins.
CrowdStack
£28 £14 per user a month
Billed monthly. 50% off for your first 12 months, then £28.
ProfitWell
Free for Metrics
ProfitWell Metrics is free with no usage limit. Retain, the churn recovery product, is priced on a share of recovered revenue, or a flat fee from $500 a month for smaller companies.
As published by Paddle in August 2026, in USD. Retain pricing is quoted by sales and varies with recovered revenue. Check paddle.com for the current terms.
ProfitWell shows MRR on a dashboard. CrowdStack shows it on the dashboard and on every contact, company and support ticket, so the agent replying can see the plan and the deal owner can see who is about to churn.
Free metrics are hard to beat on price, and we do not try. CrowdStack is £28 a user a month for the CRM, the help desk, issues, feedback and docs, with the Stripe numbers threaded through all of them.
ProfitWell lists paying customers. CrowdStack matches Stripe customers to CRM contacts and companies, with notes, tasks, deals and the full ticket history alongside.
Connect Stripe with read-only permissions, and MRR, ARR, ARPA, net-new MRR and churn are on the dashboard. Sync runs every four hours or on demand.
| Feature | CrowdStack | ProfitWell |
|---|---|---|
| Revenue | ||
| MRR, ARR, ARPA, net-new MRR and churn | Included | Included |
| Customer list with plan and lifetime value | Included | Included |
| Revenue shown on contacts, companies and tickets | Included | Not available |
| Stripe integration | Included | Included |
| Paddle, Braintree, Chargebee, Recurly, Zuora and more | Not available | Included |
| Cohort and retention analysis | Not available | Included |
| Failed payment recovery and dunningProfitWell: Retain, paid on recovered revenue | Not available | Partly |
| Pricing research and benchmarksProfitWell: Price Intelligently, paid | Not available | Partly |
| CRM | ||
| Contacts, companies and notesProfitWell: customer profiles only | Included | Partly |
| Deal pipelines with custom stages | Included | Not available |
| Custom fields on every record | Included | Not available |
| Tasks and activity timeline | Included | Not available |
| Support | ||
| Shared inbox with saved views | Included | Not available |
| Knowledge base and help centre | Included | Not available |
| AI replies grounded in your docs | Included | Not available |
| SLA tracking and CSAT | Included | Not available |
| Issues, feedback and docs | ||
| Issue tracker with projects and kanban | Included | Not available |
| Create an issue from a ticket | Included | Not available |
| Public feedback board and roadmap | Included | Not available |
| Team wiki with @mentions across records | Included | Not available |
| Platform | ||
| Every product on every seatProfitWell: free metrics plus paid products | Included | Not available |
| API access on the base price | Included | Included |
| Slack, HubSpot and Intercom integrations | Not available | Included |
| Free tierCrowdStack: 14-day free trial | Not available | Included |
Based on ProfitWell's published feature lists in August 2026. “Partly” means the feature exists but is limited to a higher tier, an add-on, or a metered credit. Spotted a mistake? Email support@crowdstack.org and we will correct it.
We would rather you pick the right tool than pick us. Stay on ProfitWell if you only need a metrics dashboard, since it is free and good; if you bill through Paddle, Braintree, Chargebee, Recurly or Zuora rather than Stripe; if you want cohorts and retention analysis; or if churn recovery through Retain pays for itself. CrowdStack is for Stripe businesses who want the revenue numbers on the same customer record as the tickets and the deals, and are buying the CRM and help desk anyway.
For the core Stripe metrics, yes. CrowdStack reads MRR, ARR, ARPA, net-new MRR and churn from Stripe, keeps a customer list with plan and lifetime value, and shows all of it on the contact, the company and the ticket. It does not have cohorts, retention analysis, dunning or pricing research, and it connects to Stripe only.
You would not, for the dashboard alone. CrowdStack is £28 a user a month for the CRM, the shared inbox and knowledge base, issues, feedback and docs; the revenue numbers come with it and appear wherever the customer does. If you would otherwise pay for a help desk and a CRM, the metrics are already in the price.
No. Both tools read from Stripe, so connecting CrowdStack rebuilds the same metrics from the same source. Nothing is lost if you keep ProfitWell running alongside.
A free plan, support for Paddle, Braintree, Chargebee, Recurly, Zuora and more, cohorts and retention analysis, churn recovery through Retain, pricing research through Price Intelligently, and Slack, HubSpot and Intercom integrations. If you need analytics beyond the core subscription metrics, ProfitWell is the better fit today.
Every product, 500 AI credits per user, one price. Free for 14 days, no card required.