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Salesforce is the enterprise CRM: five editions, an app exchange and usually a partner to set it up. CrowdStack is a CRM, a help desk and a revenue dashboard for one flat price. Here is how they line up, including where Salesforce still wins.
CrowdStack
£28 £14 per user a month
Billed monthly. 50% off for your first 12 months, then £28.
Salesforce
From £20 per user a month
Starter Suite, the only edition with monthly billing. Pro Suite is £100, Enterprise £175 and Unlimited £240 a user a month on annual contracts. Agentforce AI is priced separately.
Salesforce UK list prices in GBP, excluding VAT, as published for August 2026. Editions above Starter Suite are quoted on annual contracts only. Check salesforce.com/uk for the current figure.
Salesforce unlocks pipelines, automation, API access and SLAs edition by edition. CrowdStack is £28 a user a month with every feature and every product on it.
Above Starter Suite, service is a second cloud with a second licence. CrowdStack's shared inbox, knowledge base, SLAs and automations sit beside the contact and the deal.
No implementation partner, no admin certification. Forward your support address, connect Stripe, import a CSV, invite the team.
Connect Stripe and MRR, churn and ARPA are on the dashboard, and the plan and lifetime value show on every contact, company and ticket.
| Feature | CrowdStack | Salesforce |
|---|---|---|
| CRM | ||
| Contacts, companies and notes | Included | Included |
| Deal pipelines with custom stages | Included | Included |
| Multiple pipelinesSalesforce: Pro Suite and above | Included | Partly |
| Custom fields on every record | Included | Included |
| Public forms that create contacts | Included | Included |
| Tasks and activity timeline | Included | Included |
| Email sequences and marketing automationSalesforce: Marketing Cloud or add-ons | Not available | Partly |
| Forecasting, territories and quotingSalesforce: Pro Suite and above | Not available | Partly |
| Support | ||
| Shared inbox with saved viewsSalesforce: cases in Starter Suite, full inbox needs Service Cloud | Included | Partly |
| SLA tracking by prioritySalesforce: entitlements on Enterprise and above | Included | Partly |
| Automations and macrosSalesforce: Flow limits by edition | Included | Partly |
| Knowledge base and help centreSalesforce: Service Cloud, Enterprise and above | Included | Partly |
| AI replies grounded in your docsSalesforce: Agentforce, priced per conversation | Included | Partly |
| CSAT surveysSalesforce: Feedback Management add-on | Included | Partly |
| Human live chatSalesforce: Digital Engagement add-on | Not available | Partly |
| Phone, SMS and WhatsApp channelsSalesforce: Service Cloud Voice and add-ons | Not available | Partly |
| Revenue | ||
| Stripe MRR, ARR, churn and ARPA | Included | Not available |
| Revenue shown on contacts, companies and ticketsSalesforce: via AppExchange or custom build | Included | Partly |
| Quotes and invoicingSalesforce: Revenue Cloud, licensed separately | Not available | Partly |
| Issues, feedback and docs | ||
| Issue tracker with projects and kanban | Included | Not available |
| Create an issue from a ticket | Included | Not available |
| Public feedback board and roadmap | Included | Not available |
| Team wiki with @mentions across records | Included | Not available |
| Platform | ||
| Every product on every seatSalesforce: clouds and editions bought separately | Included | Not available |
| API access on the base priceSalesforce: Enterprise and above | Included | Partly |
| Slack integration | Not available | Included |
| App marketplaceSalesforce: AppExchange | Not available | Included |
| Free trial without a card | Included | Included |
Based on Salesforce's published feature lists in August 2026. “Partly” means the feature exists but is limited to a higher tier, an add-on, or a metered credit. Spotted a mistake? Email support@crowdstack.org and we will correct it.
We would rather you pick the right tool than pick us. Stay on Salesforce if you run a large sales organisation with forecasting, territories and quoting, need deep customisation and a platform to build on, rely on AppExchange or Slack, or have compliance and audit requirements that only an enterprise vendor meets. Salesforce is the standard for that. CrowdStack is for growing teams who want a CRM, a help desk and the Stripe numbers in one simple tool at one price, without an admin or a partner to keep it running.
For a growing team, yes. CrowdStack has contacts, companies, deals, pipelines, tasks, custom fields and forms, and adds a shared inbox, knowledge base, Stripe revenue, issues, a feedback board and a wiki. It does not have forecasting, territories, quoting, marketing automation, or a platform for building custom apps.
Five users on CrowdStack cost £140 a month at the full rate, with every product and 2500 pooled AI credits included. Five users on Salesforce Starter Suite list at £100 a month, or £500 a month on Pro Suite, on an annual contract, before Agentforce, add-ons and any implementation work.
Contacts, accounts and opportunities export from Salesforce as CSV and import as contacts, companies and deals, with custom fields mapped across. Email us at support@crowdstack.org before you switch and we will walk through the mapping with you.
Forecasting, territories and quoting, marketing automation, a customisable platform with AppExchange, a Slack integration, live chat and voice through add-ons, and enterprise compliance options. If any of those is core to how your team works, Salesforce is the better fit today.
Every product, 500 AI credits per user, one price. Free for 14 days, no card required.